SEPANG, 27 April 2023 – Malaysia Airports Holdings Bhd (MAHB) is embarking on a transformation exercise involving its service delivery and infrastructure, said managing director Dato’ Iskandar Mizal Mahmood.
“This is critical in delivering the goal of bringing its airports, especially KLIA back on the top tier global rankings.
Several operational improvements to achieve enhanced service delivery are being undertaken including ambiance improvement, self-service check-in and bag drop, digital solutions, and many more,” he said in a statement today.
According to him, MAHB will be rolling out these initiatives in stages to keep up with the ever-discerning needs of travelers.
MAHB had earlier announced an encouraging recovery momentum in its passenger movements at its network of airports especially the main gateway KL International Airport (KLIA).
For the first quarter of 2023, domestic passenger movements have reached 81.2 per cent of 2019 level. Meanwhile, international passenger movements were at 78.4 per cent of 2019.
“MAHB expects the positive momentum to continue in 2023 and 2024,” he said.
Recognising the importance of airport infrastructure and services’ direct contribution towards the nation’s economy especially via tourism and international trade, Iskandar said MAHB is resolved towards improving its infrastructure and services.
MAHB had earlier announced the much-needed aging critical asset replacement programme such as KLIA’s Aerotrain system and baggage handling system. “The replacement of these critical assets will be completed within the next two years,” Iskandar said.
According to him, MAHB is also positioning itself to be an integral part of Malaysia’s economic machinery in bringing in tourism dollars into the country.
He said China has proven to be a strong market for Malaysia’s tourism initiatives in the years prior to the Covid-19 pandemic and MAHB is focusing on the market to capitalise on the potential and grow it further.
“However, we need to be strategic and smart in targeting China as every country in this region is chasing after that market. We need an effective platform not only to shout-out Malaysia’s offerings but also provide most of the travel and leisure services fulfillment.
MAHB is excited about these transformational initiatives. We are committed to making our airports relevant and playing a pivotal role in contributing towards Malaysia’s growth,” he added.
— Akses Malaysia
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